Frequently Asked Questions

Table of Contents

Our Philosophy

Michelle Barratt Psychology aims to support individuals, couples and families, to function as healthily, holistically and as positively as possible. Our main focus is: ‘EMPOWERMENT’. We understand that every person, environment and situation is unique. So, to ensure you get the best out of you, it is imperative we explore how you function in this world. We thus take every opportunity to listen, connect and empathies with you and the journey you are on. To support this approach, individual treatment plans are designed and tailored for your needs and goals specifically in mind. One of our most important endeavors is to ensure that our environment provides a safe and secure place for you to share and find support.

What are Clinical Psychologists?

Clinical Psychologists are skilled practitioners for Psychological assessment and diagnosis, and have specialist training in the assessment and diagnosis of major mental illnesses and Psychological issues. Through their specialist training, Clinical Psychologists are qualified to provide expert opinion in clinical and compensation areas. Regarding their treatment, they are trained in the delivery of a range of techniques and therapies with demonstrated effectiveness in treating mental health disorders. They are specialists in applying psychological theory and scientific research to solve complex clinical and psychological problems requiring individually tailored interventions.​

Why Psychological Therapy?

Psychological therapy is provided to offer individuals, children, adolescents, couples and families the support and understanding they need when situations can feel very confusing and difficult. All psychological sessions are entirely client centered, and ensure complete confidentiality, alongside a duty of care, that would involve risk assessments for self-harm, child-abuse and suicide, as well as implementing wrap-around care (a multi-disciplinary approach) with those that would offer the best overall support and direction for people that decide to enter into therapy. Fundamentally, evidence based research has found that psychology sessions bring a wealth of support and reprieve to the lives of many individual’s and families that have long-lasting effects.

​Required Paperwork To Bring To Your First Appointment

When making an appointment to see a psychologist at Michelle Barratt Psychology please note the following:

  • Please sign the Terms and Conditions Pages (that are emailed to you or given to you at your first visit to the practice) at the bottom of each page to indicate you understand and accept the Terms and Conditions.
  • If you have a Mental Health Care Plan from your GP, please bring this with you, as well as your medicare card.

Making An Appointment At Wynnum West, And Parking

Telephone: 0401 924 331 or email: Wendy: to make an appointment.

Parking: Wynnum West has available parking on the road directly outside the front of the house and opposite side of the road, depending on the direction you will be travelling from. (Please ensure that you do not park in front of house number 37 Wondall Road). Alternatively, there is space for one car in the driveway or parking on Mackenzie Street, a side street of Wondall Road.

Making An Appointment At Toowong, And Parking

Telephone: 0411 731 516 or email: Linda: to make an appointment.

Parking: Michelle Barratt Psychology is within walking distance from the the Toowong Village Shopping Centre. The Toowong Shopping Village has 2 hours free parking. If you then walk to where the train station comes into the Toowong Shopping Village on Level 1, you will see that right close to this is a Pedestrian Bridge that takes you over Benson Street to Benson House which is on the left of the bridge. Enter Benson House from Benson Street and go up to Level 1. Turn right and you will see Suite 37.

Please put aside at least 10 to 15 minutes of time to find a car park before your appointment.

First Appointments

For any location, if it is your first appointment, please make sure you give yourself enough time to fill out the ‘Information Contact Page’ and to peruse and sign the ‘Terms and Conditions’ pages for your file when you reach reception.

(This will take you approximately 5-10 minutes to fill out). If for any reason these documents are not offered to you, or you do not receive them to fill out before your first appointment, then please feel free to speak up and request these from the administrator.

Note: Completing this documentation is vital prior to proceeding with your appointment. Thank you.

Appointment Costs At All Locations

Please contact the relevant practice you are attending to get information about ‘Appointment Costs’.  These will be explained to you in full as there are many different types of costs for parents, children, adults, family and or couple sessions. 


Please note that all parents attend the first session WITHOUT their children who are younger than 17 years of age.  This is because collateral information will need to be collected by the treating psychologist before a full treatment plan can be devised.

Please note: If you parent your children under the Child Contact Court Order Agreement, a copy of this will be required.


Are you taking medication?

If you are taking any tablets, medications, supplements or other medication please ensure you bring all this information with you (even if the medication is not related to your mental health) and any history of medication.  Knowing what medications you are taking will help practitioners to work out what other factors might be contributing to your symptoms and whether they need to refer you to other specialists to help them support you better.  We will also need to rule these out before we proceed with setting out a treatment plan, and or if perhaps you need to be referred to your GP to or increase your medication.

Psychologists and or Clinical Psychologists?

What are Psychologists?

Psychologists are skilled and specialised practitioners for Psychological assessment and diagnosis. They have received extensive specialist training to recognise a vast array of diagnoses, and are able to review and asses the level of symptoms of concern to you in regard to your mental health. Through their specialist training, Clinical Psychologists are qualified to provide expert opinions/treatment plans, and re trained in the delivery of a range of techniques and therapies with demonstrated effectiveness in treating mental health disorders. They are specialists in applying psychological theory and scientific research to solve complex clinical and psychological problems requiring individually tailored interventions and also work well within a team of Mental Health Specialists (GP, Occupational Therapists and Psychiatrists, etc) to help support your needs.


You have full privacy and confidentiality with your treating Psychologist. If you have been referred to a psychologist through a GP and your case requires wrap-around care, your psychologist will report to your GP about issues of concern.

Written Consent

If your psychologist needs to contact certain persons/specialists to further collate information in order to understand your case better, or to speak with certain persons in order to provide a better treatment plan, you will be asked to provide written or emailed ‘consent’. No-one can be contacted in this way before you have provided written consent.

Client Duty Of Care

When you are in the Clinic, please be aware that if there are any concerns for your or someone else’s safety, information relevant to treating you will be shared with the medical staff involved. Thus, any information required to keep you or anyone at risk of harm will be provided under these circumstances.  This process is required by the practitioner to provide you with a Duty of Care.

Appointment Payments And Time Structure

All appointments unless other wise discussed with one of our staff are 50 minutes long.  If your appointment reminder states that your appointment time is on the hour or half hour, please arrive at that time, however please be aware that the first 10 minutes of your hour will be set aside for administrative tasks.  For example, filling in new paperwork, checking your appointment times, and taking payment, which is always requested at the beginning of the session.  If for some reason your appointment time is longer, which can occur for family or couple sessions then this payment (for the extra time taken) is charged at the end of the session.  

Make an Appointment

with one of our Brisbane based Psychologists in Toowong, or one of our Psychologists in Wynnum West/Manly (servicing the Redland Bay, Cleveland, Bayside areas) Wynnum – 0401 924 331 I Toowong 0411 731 516

Please make sure you include the following information:

1. Your Mobile Number 2. Two practice locations you could have sessions at. (Responses can be expected between a 24-48 hour period) If you are emailing over the weekend, please don’t expect a response until Monday.

Email Contact Form

Please be advised that you’ll receive a response within 24 to 48 hours

If in Crisis please call 000