Frequently Asked Questions

Table of Contents

Our Philosophy

Michelle Barratt Psychology strives to help people, couples, and families function in the most healthy, holistic, and pleasant way possible. ‘EMPOWERMENT’ is our key goal. We recognise that each individual, place, and scenario is unique. So, in order to get the most out of you, we must first investigate how you work in this world. As a result, we take every chance to listen, engage, and empathise with you and your journey. Individual treatment plans are designed and tailored specifically for your needs and goals to support this approach. One of our most important goals is to provide a safe and secure environment for you to share and find support.

Psychologists and /or Clinical Psychologists?

Psychologists are highly trained and specialised practitioners who conduct psychological assessments and diagnoses. They have obtained considerable professional training to recognise a wide range of diseases and may review and assess the intensity of symptoms causing you concern about your mental health. Clinical Psychologists are competent to provide expert opinions/treatment plans and are trained in the administration of a variety of treatments and therapies that have been shown to be helpful in treating mental health conditions. They are experts in applying psychological theory and scientific research to complex clinical and psychological problems that necessitate individually tailored interventions. They also work well within a team of Mental Health Specialists (GPs, Occupational Therapists, and Psychiatrists, among others) to help support your needs.

Differences between Psychologists and Counsellors

Psychologists and counsellors are both qualified, trained, and licensed professionals that provide mental health support to patients. These two professions are sometimes misconstrued since they overlap in terms of the assistance they may provide. Psychologists are scientists who study how people think, feel, behave, and learn. Psychologists have specialised training in diagnosis and evaluation. They usually help people who have more serious mental health issues.Psychologists may work in therapeutic settings, assessing people’s problems and circumstances. Psychologists would most likely do a thorough examination to begin, whereas a counsellor would begin by listening and discussing your goals. Psychologists may choose to specialise in specific therapies such as psychoanalysis, cognitive behavioural, or humanistic therapy, which all have various approaches to understanding behaviour reasoning. Psychotherapy aims to assist clients in better understanding their life.

Counsellors assist people in dealing with challenges in a good manner by assisting in the clarification of issues, the exploration of possibilities, and the development of strategies. Counsellors are skilled at listening and assisting people in achieving their personal objectives. They don’t do diagnosis or assessments, but they will help people with mild to moderate mental illness symptoms. Counsellors take a more person-centred approach to their work. Counselling is often concerned with urgent and practical difficulties such as grief or anger processing, assisting the client in identifying options while making crucial personal or professional decisions, or improving interpersonal or communication skills. A counsellor may assist a client in learning how to better manage problems in relationships or in clarifying his or her values on a specific topic. Counselling is often brief. Counselling focuses on the client’s concerns and issues, as well as recognising how patterns of behaviour, thoughts, and feelings can produce problems in everyday life.

Instead of providing solutions, counsellors will urge patients to find their own. All sorts of counselling/therapy sessions are designed to be private and in a safe setting, allowing patients to openly communicate their experiences and emotions without fear of being judged. A trusting relationship between the patient and the counsellor/psychologist is crucial; if a patient is uncomfortable with their counsellor, this should be addressed quickly, or the patient should be given the opportunity to meet with another expert.

Why Psychological Therapy?

Psychological therapy is provided to offer individuals, children, adolescents, couples and families the support and understanding they need when situations can feel very confusing and difficult. All psychological sessions are entirely client centered, and ensure complete confidentiality, alongside a duty of care, that would involve risk assessments for self-harm, child-abuse and suicide, as well as implementing wrap-around care (a multi-disciplinary approach) with those that would offer the best overall support and direction for people that decide to enter into therapy. Fundamentally, evidence based research has found that psychology sessions bring a wealth of support and reprieve to the lives of many individual’s and families that have long-lasting effects.

Appointment Costs At All Locations

Please contact the relevant practice you are attending to get information about ‘Appointment Costs’.  These will be explained to you in full as there are many different types of costs for parents, children, adults, family and or couple sessions. 


Please note that all parents attend the first session WITHOUT their children who are younger than 17 years of age.  This is because collateral information will need to be collected by the treating psychologist before a full treatment plan can be devised.

Please note: If you parent your children under the Child Contact Court Order Agreement, a copy of this will be required.


Are you taking medication?

If you are taking any tablets, medications, supplements or other medication please ensure you bring all this information with you (even if the medication is not related to your mental health) and any history of medication.  Knowing what medications you are taking will help practitioners to work out what other factors might be contributing to your symptoms and whether they need to refer you to other specialists to help them support you better.  We will also need to rule these out before we proceed with setting out a treatment plan, and or if perhaps you need to be referred to your GP to or increase your medication.

What are Clinical Psychologists?

Clinical Psychologists are skilled practitioners for Psychological assessment and diagnosis, and have specialist training in the assessment and diagnosis of major mental illnesses and Psychological issues. Through their specialist training, Clinical Psychologists are qualified to provide expert opinion in clinical and compensation areas. Regarding their treatment, they are trained in the delivery of a range of techniques and therapies with demonstrated effectiveness in treating mental health disorders. They are specialists in applying psychological theory and scientific research to solve complex clinical and psychological problems requiring individually tailored interventions.​

Appointment Payments And Time Structure

All appointments unless other wise discussed with one of our staff are 50 minutes long.  If your appointment reminder states that your appointment time is on the hour or half hour, please arrive at that time, however please be aware that the first 10 minutes of your hour will be set aside for administrative tasks.  For example, filling in new paperwork, checking your appointment times, and taking payment, which is always requested at the beginning of the session.  If for some reason your appointment time is longer, which can occur for family or couple sessions then this payment (for the extra time taken) is charged at the end of the session.  

Client Duty Of Care

When you are in the Clinic, please be aware that if there are any concerns for your or someone else’s safety, information relevant to treating you will be shared with the medical staff involved. Thus, any information required to keep you or anyone at risk of harm will be provided under these circumstances.  This process is required by the practitioner to provide you with a Duty of Care.


You have full privacy and confidentiality with your treating Psychologist. If you have been referred to a psychologist through a GP and your case requires wrap-around care, your psychologist will report to your GP about issues of concern.

First Appointments

For any location, if it is your first appointment, please make sure you give yourself enough time to fill out the ‘Information Contact Page’ and to peruse and sign the ‘Terms and Conditions’ pages for your file when you reach reception.

(This will take you approximately 5-10 minutes to fill out). If for any reason these documents are not offered to you, or you do not receive them to fill out before your first appointment, then please feel free to speak up and request these from the administrator.

Note: Completing this documentation is vital prior to proceeding with your appointment. Thank you.

Instructions for Booking Online

If you are booking an appointment with a Generalist Psychologist, please ensure when you are booking, and are presented with the ‘Fees Page’  you choose the fees for a General Psychologist by scrolling down and choosing the right session for you.  


Making An Appointment At Toowong

Telephone: 0411 731 516 or email: Linda: to make an appointment.


Michelle Barratt Psychology is within walking distance from the the Toowong Village Shopping Centre. The Toowong Shopping Village has 2 hours free parking. If you then walk to where the train station comes into the Toowong Shopping Village on Level 1, you will see that right close to this is a Pedestrian Bridge that takes you over Benson Street to Benson House which is on the left of the bridge. Enter Benson House from Benson Street and go up to Level 1. Turn right and you will see Suite 37.

Please put aside at least 10 to 15 minutes of time to find a car park before your appointment.

Making An Appointment At Wynnum West

Telephone: 0401 924 331 or email: Wendy: to make an appointment.


Wynnum West has available parking on the road directly outside the front of the house and opposite side of the road, depending on the direction you will be travelling from. (Please ensure that you do not park in front of house number 37 Wondall Road). Alternatively, there is space for one car in the driveway or parking on Mackenzie Street, a side street of Wondall Road.

​Required Paperwork To Bring To Your First Appointment

When making an appointment to see a psychologist at Michelle Barratt Psychology please note the following:

  • Please sign the Terms and Conditions Pages (that are emailed to you or given to you at your first visit to the practice) at the bottom of each page to indicate you understand and accept the Terms and Conditions.
  • If you have a Mental Health Care Plan from your GP, please bring this with you, as well as your medicare card.

Written Consent

If your psychologist needs to contact certain persons/specialists to further collate information in order to understand your case better, or to speak with certain persons in order to provide a better treatment plan, you will be asked to provide written or emailed ‘consent’. No-one can be contacted in this way before you have provided written consent.

Make an Appointment

with one of our Brisbane based Psychologists in Toowong, or one of our Psychologists in Wynnum West/Manly (servicing the Redland Bay, Cleveland, Bayside areas) Wynnum – 0401 924 331 I Toowong 0411 731 516

Please make sure you include the following information:

1. Your Mobile Number 2. Two practice locations you could have sessions at. (Responses can be expected between a 24-48 hour period) If you are emailing over the weekend, please don’t expect a response until Monday.

Contact Us – Email Form Below

Email Contact Form

Please be advised that you’ll receive a response within 24 to 48 hours

If in Crisis please call 000

Email Contact Form

Please be advised that you’ll receive a response within 24 to 48 hours

If in Crisis please call 000